Shipping & Policies

AUSTRALIA:

Soap by Elena delivers Australia-wide via Australia Post using Express Post Satchels, Sendle and Toll. 

The goodies are usually dispatched in 1 - 7 working days after the payment clears through.

Shipping is calculated at the checkout based on the weight of your shopping cart. If you like to adjust or change you can always go back and do so.

- Orders over $100 will receive FREE Postage.

Free shipping is done via Sendle (regardless of the option picked at the check out) unless the postal code is not favorable (some rural or remote areas), in witch case the goods will be dispatched via Australia Post. This offer does not apply to wholesale purchases. 

If multiple orders are placed, we will not automatically combine orders unless you e-mail to ask us to do so before we've packaged your order. If you find that you've made an error during checkout, it is very important that you contact us ASAP to make any changes, as it is our goal to ship orders as quickly as possible. Generally orders will be shipped within 1-7 business days after payment confirmation. 

Toll Overnight delivery does not mean you get to the top of the list for shipping, it means that once shipped your box will get there faster.

Christmas and New Year Shipping is the hardest time to predict shipping and delivery so please bear with us while we work on getting your goodies as soon as we can.

 

INTERNATIONAL:

We now ship to some countries via Australia post. If you do not find your country at the check-out please send us an email and will updated it for you.

Your shipping cost is automatically calculated at the checkout based on the weight of your shopping cart. You can always go back and amend your shopping card if you like.

Shipping/Delivery times varies depending on the destination and time of the year. It is usually 5 – 14 business days after leaving our premises. We do not have control of speeding this up as it is in the hands of Australia post.

We dispatch in 1 - 7 working days after the payment clears through.

The parcel is trackable and you will be provided with a tracking number.

Any QUARANTINE, DUTIES, TAX OR CUSTOMS FEES are the responsibility of the recipient. This varies from country to country. The fees can be quite high. Please check with respective authorities in your country to enquire the same.

 

We continuously work on improving our international rates and when this happens we’ll update the website and put a notice on our Instagram / Facebook pages. 

WHOLESALE ORDERS:

For wholesale orders please send an email to sales@soapbyelena.com

 

RETURNS

Due to the personal nature, soap sand bath products cannot be refunded, exchanged, or returned unless it was due to our error. We know that you can't smell the products before ordering online, so we do our best to describe our fragrances as accurately as possible. Please consider gifting to a friend if you may not like what you ordered!

Once your order has been passed off to Australia Post, we unfortunately do not have control of the package's transit. Should your order get lost during transit, please contact Soap by Elena as soon as possible. We try to monitor the goodies via a trucking number.

Soap and bath products are made with a high amount of butters and oils. As such, please do not leave in high heat/ direct sun.

PAYMENT OPTIONS

PayPal:  You do not have to have a PayPal account to pay with it, just pick a checkout as quest / pay with credit card as quest when the paypal window opens.

Bank Transfer:  Option/ details available at the checkout. Please allow delays as your order will start being processed only after the money have cleared into the account.

ADDITIONAL INFO

Be careful when exiting/entering the tub. Due the amount of nourishing oils and butters use, the tub may be slippery. We use skin-safe colorants for all our bath products.

In order to best protect your tub, please rinse after use to ensure any possible residue is washed away. Note the colorants may attach themselves to the oils and butters in the product and stick to the side of the tub. They can be easily removed with a usual tub rinse/wash.  Allowing colorants to dry on your tub runs the risk of being potentially hard to remove or stain.

 

STORAGE

Please store your goodies in a cool, dark area, away from pets and small children. Soap should be used within one year of purchase date and bath products should be used within 3-6 months of purchase date to ensure the quality of your product.

 

For external use only.  If you have sensitive skin, please test on a small area first. Discontinue if rash, redness or itching occurs.  Consult a physician or dermatologist if irritation persists.

 

Soap by Elena is not responsible for any injuries or problems due to improper use.